The returned items must be in the same condition that you have received them for sal&pimenta to accept them; sal&pimenta will not accept either worn, damaged, dirty or stained items. For refunds and swimsuit/trunks exchanges (for hygiene purposes) you must contact us by email to email@example.com during the 7 days following your order explaining your situation. For all the other exchanges, you must contact us to the email above, during the 2 weeks following your order explaining your situation.
Return process if you are based in the European Union Customs Union: The customer is responsible for the full returning process of the item(s) back to sal&pimenta; sal&pimenta only dispatches the new item back to the customer, once the returned item has arrived in its original condition.
Return process if you are based in outside of the European Union Customs Union:
The customer will support the cost of the return, although sal&pimenta will be responsible for the full returning process of the item(s) to back to our premises; sal&pimenta only dispatches the new item back to the customer, once the returned item has arrived in its original condition. Our Customer Service team will get in touch with the exact procedure which will enable us to pick up the items at your designated location. Should you disregard our instructions and return the items yourself your package will be treated as an IMPORT into the European Customs Union. Therefore your carrier will charge us a handling fee (typically starting at €50). The package will also be eligible for VAT and Customs Duty. In such cases, we will either deny the shipment or accept it subject to the customer taking full responsibility for ALL the additional abovementioned expenses.
Re-shipping. We offer re-shipping when processing exchanges (unrelated to faulty or damaged goods) under the following circumstances:
- European Customs Union (ex-Portugal+Spain) customers with an original order above €200
- Customers in Portugal and Spain with an original order above €100
- United States customers with an original order above $200
- Rest of World customers with original orders above $300
Damaged, faulty or stained products & shipping mistakes. sal&pimenta takes full responsibility (limited to the purchase amount and respective shipping costs) for items which are either dispatched damaged, faulty or stained or have been subject to a delivery mistake attributed to sal&pimenta. In such cases sal&pimenta will cover the costs related to the solution of such situations.
STOCK OFF or “OUTLET” items. sal&pimenta won't accept exchanges or refunds for items purchased during STOCK OFF season or items contained in the "Outlet" section.
For any question related to exchanges or refunds please get in touch with our customer support at: firstname.lastname@example.org